• We kindly ask if you or a member of your household or a close contact has developed any covid symptoms within the last 7 days. Or you have been advised to isolate or are a close contact yourselves, please contact the spa prior to arrival to cancel your appointment and refrain from visiting the spa.

Arrival

Please make your way to the spa reception. You will be greeted by a spa host who will explain the procedures for your visit and guide you around the spa. Please arrive 20 minutes prior to your treatment.

Guests, who have use of the Thermal Suite along with their treatments, please arrive 1 hr and 20 minutes prior to your treatment.

Residents to arrive to the spa in robes (found in your room) and suitable footwear.

What we provide

Robes and towels are provided on each visit. Guests are required to wear appropriate footwear in the spa at all times, please bring suitable footwear with you. Alternatively Ciúin flip flops are available to purchase at the spa.

Medical

Kindly advise us of any health conditions, allergies or injuries etc. which could affect your treatment when making your spa reservations.so that an appropriate treatment can be recommended.

Thermal Suite

GAIA Rituals and 90 minute treatments include the Thermal Suite. Alternatively the Thermal Suite can be added for €20 pp.

Thermal Suites last entry times: Monday-Saturday 5 pm and Sunday 4.30 pm. Thermal Suite facilities close 30 mins prior to the spa closing time. Swimwear is required for this area.

Use of the Thermal Suite is subject to availability (weekend availability can be limited) recommended to book in advance.

Cancellation Policy

As a courtesy to other guests we ask that you provide 24 hours’ notice if you need to cancel or reschedule your appointment. If you cancel with less than 24 hours’ notice a charge will apply.

Treatments

Please note that the allocated treatment time includes time for changing, short consultation and aftercare advice.

• The management reserves the right to alter or amend any aspect of the contents of the Ciuin web pages at any time without prior notice.

• The management reserves the right to close any area of the Thermal Suite without prior notice for essential maintenance.