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Terms and Conditions

We look forward to welcoming you to the Ciuin Spa safely and comfortably.

We have Air Reviver Disinfection Systems in the treatment rooms. A Certified unique system killing 99% of airborne bacteria & viruses that reproduces outdoor air indoors to create virus free environments.

What we ask of you and our guests/customers:

  • Guests are asked to wear face coverings whilst in the Ciúin Spa and during all treatments (excluding facials).

  • We kindly ask the following: For the safety of our guests and employees, if you or a member of your household has developed any of the following symptoms; cough, fever, breathlessness, sore throat, headaches, loss of taste or smell within the last 7 days please contact the spa prior to arrival to cancel your appointment (NO cancellation fee) and refrain from visiting the spa.

  • Refrain from visiting the spa if you are under an isolation or quarantine order/directive.

  • Respect the spa's sanitation and hygiene standards and processes posted within the spa and shared by employees.

Schedule an Appointment

View our range of treatments online at www.slieverussell.ie check availability and book your treatments all in a matter of minutes. Alternatively you can contact our spa reservations team via telephone +353 (0) 49 9526444 or email spa.ciuin@slieverussell.ie ALL appointments must be pre-booked in advance.

Arrival

Please arrive to the spa reception fifteen minutes prior to your treatment time.

Guests, who have booked to use the Hydrotherapy Suite along with treatments, please arrive at the Ciúin Spa reception1hr and 15 mins prior to your treatment time.

Covid-19

Therapists will be wearing face masks during all treatments as an enhanced safety measure.

You will be required prior to arriving for treatments to have completed an online medical questionnaire (includes a covid declaration)

  • Select Location – Slieve Russell Hotel

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  • Email and Phone number (+353 / +44 dropping the 0) these details must match the details given at time of booking

  • You will receive an email containing your password

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  • Select medical questionnaire, complete in full, sign and submit

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Treatment Please note that the allocated treatment time includes time for changing, short consultation and aftercare advice.

Treatment Courses When booking a course of three treatments, you will receive a fourth one complimentary.

Spa Packages Treatments that are part of a package cannot be exchanged or taken by another person/s. All treatments included in spa packages are subject to availability. Treatment timings may be subject to change without prior notice.

What to Wear

Towel and robe is provided for your spa day. Appropriate footwear is required to be worn whilst in the spa, please bring suitable footwear with you alternatively you can purchase a pair of Ciúin flip flops at the spa reception.

Medical Questions It is very important that you advise us when making your reservation if you are pregnant (we have a selection of treatments tailored made for pregnancy suitable from 12 weeks onwards), breast feeding, and have any health conditions, allergies, injuries, skin complaints, or infections. All treatments/use of the hydrotherapy suites are subject to medical status (Use of the hydrotherapy suite is not permitted during pregnancy). Some medical conditions may require a doctor’s note. You will be asked to complete a medical questionnaire prior to your treatment. If treatments are found to be unsuitable on medical grounds we will endeavour to offer alternatives, where possible.

Hydrotherapy Suite Guests having treatments can add the Hydrotherapy Suite to their spa experience for an additional €20.00pp. The Hydrotherapy Suite must be pre-booked in advance (Swimwear is required for this area).

Hydrotherapy Suites last entry times: Monday-Saturday 5pm and Sunday 4.30pm (Hydrotherapy Suite facilities close 30 mins prior to the spa closing time).

Cancellation Policy Please allow 24 hours’ notice to change or cancel your appointment. A 100% charge will apply if you do not attend your booking. The charge will be applied to the card provided on booking or on to your hotel room bill should you be a resident guest. Deposits relating to full and part day packages are strictly non-refundable. They are transferable to another date provided at least 5 days’ notice of the original date is given.

Prices/Gratuities Please note all prices are quoted in Euros and subject to change at any time without prior notice. Gratuities are not included and are welcome at your discretion.

Payment Can be made in full when booking an appointment or alternatively we would ask where possible to use contactless payment.

Credit/debit card details will be required to secure all bookings. Specific package or treatment vouchers are non-transferable to another package or treatment. No change will be given from gift vouchers. If you are paying by gift voucher please remember to bring it with you on the day or an alternative method of payment will be required.

Valuables We recommend you do not bring valuables into the Ciúin Spa. The Slieve Russell Hotel/Ciúin Spa does not accept any responsibility for loss or damage of personal items.

Spa Etiquette We ask that you talk quietly in all areas to respect other guest’s treatments. Images/videoing is prohibited in all areas. We also ask you to respect other spa guest’s privacy.

Gift Vouchers Ciúin vouchers are the perfect gift for someone special.

Junior Guests Ciúin Spa is delighted to offer our young guests a teen menu from 13-16 years old. Access to the spa changing areas, relaxation suites and hydrotherapy suites is restricted to over 16’s. Guests between the ages of 16-18 must be accompanied by an adult at all times. We regretfully cannot accommodate babies or children in the spa.

  • The management reserves the right to alter or amend any aspect of the contents of the Ciuin web pages at any time without prior notice.

  • The management reserves the right to close any area of the Hydrotherapy Suite without prior notice for essential maintenance.

If you have any questions please do not hesitate to contact us at +353 (0)49 9526444 or email spa.ciuin@slieverussell.ie